Shipping Policy

01 Order processing

Once your payment has been confirmed, your order is prepared for dispatch within 2–4 business days. Business days are Monday through Friday and do not include US federal holidays.

Orders placed after 2:00 p.m. local time, on weekends, or during public holidays will begin processing on the following business day. During high-demand periods, processing may take slightly longer. If a delay is expected, we will contact you by email.

02 Shipping destinations

We currently ship within the United States, including APO/FPO/DPO addresses where carriers provide service. International shipping is not available at this time.

03 Shipping costs

Standard shipping is complimentary for orders with a merchandise subtotal of $150 or more, calculated after discounts and before taxes.

For orders under $150, shipping charges are calculated at checkout based on the destination, package weight, and dimensions. The final shipping cost is always displayed before payment is completed.

04 Delivery times

Delivery times depend on the shipping method selected at checkout, the destination, and carrier schedules. While we aim for prompt delivery, transit times are controlled by the carrier and cannot be guaranteed by LUNEA GROUP.

Certain larger items, including floor lamps and oversized lighting fixtures, may be shipped separately. These items may also require a signature upon delivery.

05 Tracking your order

A shipping confirmation email containing your tracking number will be sent once your order has been dispatched. Tracking details may take up to 24 hours to become visible on the carrier’s website.

If your tracking information has not been updated for several business days, please contact our support team and we will assist you.

06 Shipping address

Please review your shipping address carefully before completing your order. LUNEA GROUP is not responsible for packages delivered to an incorrect address entered by the customer.

If you notice an error after placing your order, contact us as soon as possible. Address changes can only be made before the order has been dispatched.

07 Damaged, defective, or missing items

Although every lamp is carefully packaged for transit, damage can occasionally occur during shipping. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the item
• Photos of the outer packaging
• A short description of the issue

Once reviewed, we will determine the appropriate solution, which may include a replacement or refund for the affected item.

If the tracking status shows “Delivered” but you have not received your package, first check with household members, neighbours, and your local carrier office. If the package still cannot be located, contact us and we will help open an inquiry with the carrier.

08 Contact us

For questions about shipping, delivery, tracking, or damaged items, contact us through our Contact page or email contact@luneagroup.shop.

LUNEA GROUP LLC
New Mexico, USA